Policies And Information

Placing Orders

All payments are processed immediately upon placement of the order. It is the responsibility of the customer to know and be in compliance with all federal, state and local laws and limitations related to the purchase and installation of parts and accessories in the locality in which the customer resides. Sure Cycle adheres to all State and Federal laws regarding the sale and use of the products manufactured by Sure Cycle LLC.

Payment Methods

Surecycle.com accepts Visa, MasterCard, American Express, and Discover. All payment methods are sent to us via secure connection, and then promptly deleted. We DO NOT store your credit card details to protect the security of your information. Surecycle.com is owned and run by Sure Cycle LLC. and this is the company name which will appear on your credit card statement.

Sales Tax

Sales tax is charged on all orders placed in the state of Missouri at 8.35%.

Order Cancellation Policy

Orders placed with Sure Cycle may be cancelled by the customer prior to the item having shipped.

Refund and Return Policy

Sure Cycle will only accept products in an unaltered condition within 30 days of the delivery date for a refund (less shipping). All returned items must be in the same condition as when they were shipped by Sure Cycle and must be returned in original packaging. The customer will be charged a re-stocking fee of 10%. A 25% re-stocking fee will be charged if the items are not returned in resalable condition, as determined at the discretion of Sure Cycle.

Shipping / Delivery Information

All orders placed online will ship within 1-2 business days after the order has been placed. Shipping rates start at $15.00 for standard delivery and increase to $60.00 for expedited methods. Once a shipment has left our facility we cannot change the shipping address. Once a package is delivered according to the tracking information provided by the carrier, Sure Cycle is no longer responsible for the package. Please note we will not ship outside of the United States.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as name, address and email address), that information is encrypted and transmitted to us in a secure way. When you enter highly sensitive data (your credit card information) we process the transaction and do NOT store your details. You can verify that sensitive information is being protected by looking for a closed lock icon in your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Order information (excluding payment details) is the only data stored offline, and this is for backup purposes only. The servers in which we store personally identifiable information are kept in a secure environment.

 

Contact Us

Sure Cycle LLC
1101 Mason Circle Drive
Pevely, MO 63070
636-224-2708
orders@surecycle.com